Terms & Conditions

Effective date: December 23, 2024

Who we are. We are SHE (Online) Ltd (trading as Snaresbrook Home Education) (“We” / “the Online School”) incorporated and registered in England and Wales with company number 15741700 whose registered office is at 75 Woodford Road, London, England, E18 2EA. “You” or “Your” refers to the parent or guardian of the child named on the registration form.
Terms of Service / These Terms. We are happy to have your child as a pupil at the Online School. In order to maintain the high standards of education you and your child deserve, we have put in place the following terms and conditions which, together with the Snaresbrook Home Education policies as we may update them from time to time (“the Policies”), form the contract between us for your child’s attendance at the Online School. Copies of the Policies are available on our website. If there is a conflict between these Terms and the Policies, these Terms shall take precedence except for matters involving school operations, student behaviour, and safety.
Summary of key points. The following is a brief summary of the key points of these Terms. Please read the full Terms for more detailed information. If you have any questions, please contact us.some text
1. Consumer rights. You retain certain statutory rights under applicable consumer protection laws, including the right to cancel (see clause 10).
2. Policies. By making a purchase, you agree to comply with, and to procure that your child complies with, the Policies. Failure to comply with the Policies may result in suspension or termination of access to the home-schooling programme (see clause 18.2).
3. Liability. We are not liable for any indirect or consequential damages. Our total aggregate liability to you on any account whatsoever (including non-performance or negligence) is limited to the amount you pay for the services for the relevant Term.
4. Privacy. Your personal information is collected and used as outlined in our Privacy Policy (see clause 16).
Services some text
1. Eligibility. The home-schooling programme services are available to those who meet our eligibility criteria and have paid to us in full all applicable fees and other payments. We reserve the right to decline enrolment if our eligibility criteria are not met. Please contact us for further information.
2. Enrolment process. You must complete the required registration form. You are responsible for ensuring any information you give us is accurate, current, and complete, and acknowledge that any errors, omissions, or inaccuracies may result in a delay or cancellation of enrolment. You agree to promptly notify us if you become aware of any inaccuracies in the information you have provided to us during the contract, and to provide updated or corrected details. We are not responsible for any losses, damages, or other consequences arising from the inaccuracy or incompleteness of information you provide. Enrolment is confirmed by email once the Registration Form is completed. These Terms are accepted by you as part of the Enrolment process when you purchase access to our online study plans.
3. Online School. We offer access to online study plans for various age levels as outlined on our website. The curriculum aligns with local educational standards and consists of online learning modules accessed via our website. The minimum technical requirements for the equipment and software needed to access the home-schooling programme are as set out on our website.
4. No guarantee of academic performance. We make no guarantee regarding your child’s academic performance, progress, outcomes, or that any examination results will be sufficient to gain entry to other educational establishments. You are responsible for establishing the most appropriate route, for example progression to a certain course or admission to a particular school, and ensuring the home-schooling programme is compliant with local laws and regulations in the country in which you and your child reside. The success of the home-schooling programme depends on various factors, including (but not limited to) your child’s engagement and commitment. While we will make reasonable efforts to support your child’s education, ultimate responsibility for academic success lies with you and your child.
5. No liability for external factors. We are not responsible for any circumstances outside our control, including (but not limited to) changes in local laws or regulations, natural disasters, technological failures, illness, or any other event that may interfere with the delivery of the home-schooling programme. We will make reasonable efforts to minimise disruptions, but will not be liable for delays, cancellations, or modifications due to any such external factors. So long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any services you have paid for in advance, but not received.
6. Our efforts to ensure accuracy. While we make every effort to ensure the accuracy and reliability of the information provided on our website and in relation to our services, we do not guarantee that all information is accurate, complete, or free from errors or omissions. All content, including descriptions of the services, pricing, and availability, is subject to change without notice. We are not responsible for any loses, damages, or other consequences arising from any errors or omissions in the information displayed on our website or in relation to our services.
7. Changes to the programme. We reserve the right to modify, suspend, or discontinue any part of the home-schooling programme at any time. We will make reasonable efforts to communicate any significant changes in a timely manner, but will not be liable for any consequences arising from programme modifications or discontinuations.
8. Engagement. You agree to be actively involved in your child’s education, including (but not limited to): helping with assignments; ensuring they have a suitable leaning environment; maintaining communication with us; and working with us to monitor your child’s progress. You are expected to commit sufficient time and attention to assist with and supervise your child’s learning, including (but not limited to) ensuring your child adheres to the study plans and completes any assignments on time.
9. Health and safety. You are responsible for ensuring your child’s health and safety during the home-schooling programme. We are not liable for any accidents, injuries, or other health-related issues that may occur while your child is engaging in home-schooling activities, either at home or in a physical setting, unless caused by our negligence or wilful misconduct. You are encouraged to maintain appropriate insurance coverage for you and your child.
Term. some text
1. Duration. The contract shall commence on the date on which we accept and confirm to you enrolment of your child and shall remain in effect from such date for a period of 12 months (“Term”). The contract will automatically renew and a new term shall begin unless you give us notice to cancel in writing (see clause 7).
2. Automatic renewal. The contract will automatically renew for the same duration as initially agreed unless terminated in accordance with clause 7 of these Terms.
Fees and payment. some text
1. Fees. Our fee rates are as set out on our website, or as we may otherwise communicate to you in writing, from time to time. Fees are charged annually in advance.
2. Adjustments to fees. We reserve the right to increase fees prior to automatic renewal or from time to time during the Term. We will give you at least 30 days’ written notice of any increase and the reasons for the increase. You can then contact us to end the contract before the change takes effect and receive a refund for any services you have paid for in advance, but not received, on a pro-rated basis.
3. Payments. You agree to us automatically taking payments via our learning platform. In the event of a payment failure, we may make a charge to cover our administrative costs.
4. Non-payment. In the event of non-payment, we may suspend your child’s access to the home-schooling programme until full payment is received. If non-payment continues for a period of 14 days, we may terminate the contract in accordance with clause 7 of these Terms.
5. We charge interest on late payments. If we are unable to collect any payment you owe us, we will charge interest on the overdue amount at the rate of 4% a year above the Bank of England’s base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You pay us the interest together with any overdue amount.
6. We pass on increases in VAT. If the rate of VAT changes between your order date and the date we supply the service, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Termination. some text
1. Withdrawal at the end of the Term. You may terminate the contract at the end of the Term, provided that you give us at least 30 days’ notice in writing before the contract is renewed. If notice is not received by this date, the contract will automatically renew for a further period of 12 months at the fees specified on our website or otherwise communicated to you at the date of renewal.
2. We can end our contract with you for services and claim any compensation due to us (including enforcement costs) if: some text
  1. You do not make any payment to us when it is due and you still do not make payment within 7 days of our reminding you that payment is due;
  2. You do not, within a reasonable time of us asking for it, provide us with information, cooperation, or access that we need to provide the service;
  3. We determine, in our sole discretion, that you or your child has breached any of the Policies or these Terms, and you do not correct this within a reasonable period. In some cases, it will not be possible to correct a failure to comply, and in those cases the contract will be terminated immediately on written notice.
3. If the contract is terminated for any of the above reasons, you will not be entitled to a refund, and any amounts owed to us for the remainder of the Term remain due.
Course selection and other changes. some text
1. Course selection. You may select the course level/package/bundle required by you at purchase.
2. Course changes by you. You may request to change your child’s course level at no additional cost if you believe it is either below or beyond your child’s ability. To do so, you must provide a written request detailing the reasons for the change. For the avoidance of doubt, any such change will not affect the previously agreed Term.
Intellectual Property.some text
1. Ownership. We are the owner or the licensee of all intellectual property rights in our website, and in the material in our home-schooling programme. These works are protected by copyright laws and treaties around the world. All such rights are reserved. You are granted a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the contract for the personal, non-commercial purpose of accessing and using the home-schooling programme. You shall not sub-licence, assign, or otherwise transfer the rights granted in this clause 9.1.
2. Use of third-party resources. We may incorporate third-party resources as part of the curriculum. While we will take reasonable steps to ensure these resources are appropriate and reliable, we do not guarantee the availability, quality, or accuracy of our website, the home-schooling programme, or such third-party resources, and will not be liable for issues arising from their use.
3. No endorsement of other programmes or services. We may recommend additional resources, services, or extracurricular activities to you and / or your child. However, we do not endorse any such third-party programmes or services, and will not be liable for issues arising out of the quality, effectiveness, or safety of such offerings.
You have a legal right to change your mind. some text
1. Your legal right to change your mind. For most of our services bought online, you have 14 days after the date we confirm your order to change your mind about a purchase, but:some text
  1. You lose the right to cancel any service when it has been completed (and you must pay for any services provided up to the time you cancel).
  2. You lose the right to cancel your purchase of any digital product when you start to download or stream it.
2. How to let us know and what happens next. If you change your mind please contact us. We will refund you as soon as possible and within 14 days of you telling us you have changed your mind. We will refund you by the method you used for payment. We do not charge a fee for the refund.
You have rights if there is something wrong with the services. If you think there is something wrong with our services, you must contact us. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.citizensadvice.org.uk
We do not compensate you for all losses caused by us or our services. We are responsible for losses you suffer caused by us breaking the contract unless the loss is:some text
1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
2. Caused by a delaying event outside our control. So long as we have taken the steps set out in clause 4.5 of these Terms.
3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update, or by correctly following the installation instructions, or having the minimum system requirements as advised by us.
4. A business loss. It relates to your use of a service for the purposes of your trade, business, craft, or profession.
We can change services and these terms. some text
1. Changes we can always make. We can always change a service:some text
  1. To reflect changes in relevant laws and regulatory requirements;
  2. To make minor technical adjustments and improvements, for example to address a security threat. These are changes that do not affect your use of the service;
  3. To update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates; and
  4. To make changes to the curriculum or instructional methods as needed to best support your child’s academic progress.
We can suspend the supply of a service. some text
1. We do this to: some text
  1. Deal with technical problems or make minor technical changes;
  2. Update the service to reflect changes in relevant laws and regulatory requirements; or
  3. Make changes to the service.
2. We let you know, may adjust the price, and may allow you to terminate. We will contact you in advance to tell you we are suspending supply, unless the problem is urgent or an emergency. If we suspend the service, we will adjust the price so you do not pay for it while it is suspended. If we suspend supply, or tell you we are going to suspend supply, for more than 7 days you can contact us to end the contract and we will refund any sums you have paid in advance for services you will not receive.
We can withdraw products. We can stop providing a product, such as on ongoing service or a subscription for digital content. We will let you know at least 30 days in advance and we will refund any sums you have paid in advance for services which will not be provided, on a pro-rata basis to the proportion of services provided to you at the date of our withdrawal.
We use your personal data as set out in our Privacy Policy. How we use any personal data you give us is set out in our Privacy Policy.
You have several options for resolving disputes with us. some text
1. Our complaints policy. We will do our best to resolve any problems you have with us or the services as per our Complaints Policy available on our website.
2. You can go to court. These terms are governed by English law, and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to the contract.some text
1. Authority of Head Teacher. You authorise the Head Teacher, or their nominated Deputy, to take such action as they may reasonably consider as being in the best interests of your child on a day-to-day basis.
2. Policies. In order to ensure that all pupils fully benefit from the home-schooling programme and their safety, you must comply with, and procure that your child complies with, the Policies. In particular, all content posted on our website must comply with the Acceptable Use Policy. Content will be moderated and removed if in our sole discretion it is non-compliant.
3. Code of Conduct. You are responsible for ensuring adherence to the Code of Conduct available on our website.
4. Consequences for misconduct. In the event of continued disruptive behaviour or non-compliance, we reserve the right to suspend or expel your child from the home-schooling programme.
5. We can transfer our contract with you, so that a different organisation is responsible for supplying the services. We will tell you in writing if this happens, and we will ensure that the transfer will not affect your rights under the contract. You cannot transfer your contract with us to someone else. For the avoidance of doubt, this includes allowing anyone else to use the password and username to access the home-schooling programme.
6. Nobody else has any rights under the contract. The contract is between you and us. Nobody else can enforce it, and neither of us will need to ask anybody else to sign-off on ending or changing it.
7. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing the contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying), or for doing something you are not allowed to, but that does not mean we cannot do so later.

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